Summary: Roadside Assistance Specialist is responsible for taking ownership of member issues and providing appropriate resolutions that will benefit the member and the Club. They receive calls from members; gather, document, and pass on necessary information to provide appropriate and timely service; work with members to determine the best course of action; educate members by explaining services, benefits and describing the actions that will occur; offer consolation, advice, and assistance to help members deal with their situation.
Qualifications: H.S. diploma or GED a must; 2-3 yrs of customer service experience; typing and basic computer skills are required; must have proper telephone etiquette and speak in a clear, understandable manner; must tactfully control interactions in order to efficiently obtain and give necessary information; must be able to clearly explain policies, benefits, and steps that will be taken; must be able to read maps, and be able to work on weekends and holidays.
Schedule: Friday, Saturday, Sunday, Monday – 9:00am – 3:00pm; Tuesday – 8:00am – 2:00pm
AAA Central Penn is an equal opportunity employer.
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