Customer Service Account Manager - CSI, Mechanicsburg, Pennsylvania 17055

A 2012 opportunity 

Industry: Computer Software

Job Type: Full Time

Relevant Work Experience: 3-6 Years

Career Level: Experienced (Non-Manager)

Send Resumes to Personnel@CSIROAD.COM

Position:  Customer Service Rep.

Job Description:

·       Phone and e-mail support of customers

·       Testing of software

·       Training of customers

·       Error investigation

·       Management of billable time

●  Software demonstrations to potential     customers

Qualifications:

·       3-5 years in a customer service environment

·       Must demonstrate strong verbal and written communication skills with the ability to work effectively with customers of various levels of technical aptitude

·       Must demonstrate strong computer skills

·       Must have ability to analyze data

·       Must have ability to problem solve

·       Must have strong organizational skills with the ability to handle stress.

·       Knowledge of Microsoft SQL database a plus

·       Some travel required

Position:  Technical Analyst

Job Description:

·       Support of current/future applications, and interfaces

·       Programming new features and customer requests

·       Report design utilizing Crystal Reports

●  Maintain a working relationship with account mangers providing support to customers and/or users

Qualifications:

·       2-4 years in business environment.

·       Must demonstrate strong verbal and written communication skills with the ability to work effectively with account managers of various levels of technical aptitude

·       Must demonstrate strong computer skills

·       Must have ability to analyze and solve problems

·       Must have strong organizational skills with the ability to handle stress.

·       Knowledge of Microsoft SQL, and Visual Basic a plus

·       Some travel required (10%)